I really don't know what to do to be honest because even though I'm a stout supporter of this Hardware I have to admit I've never expected failure of the unit itself.
I can say so far Natural Point has very good Tech Support because they answer promptly and have taken the time to actually understand what my issue is. It's very rare for a Hardware Manufacturer to say the problem may be hardware related.
To this day I've only ever experienced 3 Companies over the course of my gaming history who admitted Hardware could be at fault:
- ASUS
- Logitech
- Natural Point
Of all the above Logitech is the clear winner as they didn't even bother to take it far, they just couriered me a new controller never asking for the existing back.
...everyone else is pretty quick to ignore your query and deflect blame toward the end user.
Unfortunately for me, it's too late to try anything else because the way I game is shaped around this experience.
What none of these companies tell you is that you can become reliant on these solutions so much so that gaming changes forever. Am I the only one who remembers the days when you'd say "pfft, I'll never pay over $300 for a new video card!"
I've used TrackIR for many years now in flights sims, ArmA, driving games, etc., and it's so ingrained in me I have trouble functioning without it.
I know it sounds ridiculous but now that I can't see where I want to see in iRacing it's made me exceptionally nervous and I can't drive the way I want. I know I won't even be able to play Elite: Dangerous or ArmA without it.
I don't want to purchase it again because you are right in that it is a pricey alternative to head tracking. Having said that, I know it inside and out now, have profiles built for it and can easily be up and running in minutes if I repurchase it.
I can't say the same for Oculus or GTEye.
For me Oculus isn't even truly on the table though because I think it will be many years before it's a truly viable alternative for everyone.
After a long session of gaming my eyes are already burning and my neck is stiff which I think would only be compounded given the added weight of Oculus and the fact I wear glasses.